Agreement to Terms
By accessing or using the Sparrow XPL website and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.
Services
Sparrow XPL provides freight management, consulting, and technology services. Our services include:
- Full-service freight execution (Sparrow XPL)
- Platform-based freight visibility and analytics (Sparrow FLEX)
- Independent freight consulting and strategy (Sparrow Insight)
- Access to our TwinShip platform
Specific terms for each service will be detailed in separate service agreements.
User Responsibilities
When using our services, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of any account credentials
- Use our services only for lawful purposes
- Not interfere with or disrupt our services or systems
- Not attempt to gain unauthorised access to any part of our services
Intellectual Property
The Sparrow XPL website, TwinShip platform, and all related content, features, and functionality are owned by Sparrow XPL Pty Ltd and are protected by Australian and international copyright, trademark, and other intellectual property laws.
Limitation of Liability
To the maximum extent permitted by law, Sparrow XPL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of our services.
Service Availability
We strive to maintain continuous availability of our services but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of our services at any time without prior notice.
Third-Party Services
Our services may integrate with or link to third-party services, including carrier systems and logistics platforms. We are not responsible for the content, privacy policies, or practices of any third-party services.
Confidentiality
We will treat any business information you share with us as confidential. Specific confidentiality obligations will be detailed in service agreements.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the updated terms on our website. Your continued use of our services after such changes constitutes acceptance of the new terms.
Contact Us
If you have any questions about these Terms of Service, please contact us at:
Sparrow XPL Pty Ltd
352 Ferntree Gully Rd, Notting Hill VIC 3168
Email: tech@sparrowxpl.com.au
Phone: 1800 XPL NOW (975 669)