Introduction
Sparrow XPL Pty Ltd ("Sparrow", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, phone number, company name, and other contact information you provide when filling out forms or contacting us.
- Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns.
- Business Data: Freight and logistics information you provide to us as part of our services.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Respond to your inquiries and fulfil your requests
- Send you administrative information, updates, and marketing communications
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our website and services
- Business Partners: Carriers and logistics partners as necessary to fulfil our services
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
Cookies
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Sparrow XPL Pty Ltd
352 Ferntree Gully Rd, Notting Hill VIC 3168
Email: tech@sparrowxpl.com.au
Phone: 1800 XPL NOW (975 669)
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.